FAQ's

 

Do you handle any Wheat or Gluten in your Kitchen?

  • We don't handle any wheat or gluten while baking so there is no cross-contamination and all surfaces are cleaned before and after any food preparation as I am highly gluten intolerant myself. 

Do you make Cakes?

  • Yes we do however these are collection only (Redruth, Cornwall) You can find them on my bespoke cake page by clicking here

Is There a Deposit for Bespoke Cakes?

  • Yes of £20 and you can pay it here

Do you offer Delivery?

  • Yes we offer UK wide delivery on all Traybakes and Cupcakes and Loaf Cakes, however, our Bespoke Cakes are collection only. 

  • We currently use Royal Mail & DPD for Delivery. Tracking details will be provided.

  • We are not responsible for the delays of Royal Mail’s or DPD's or any other couriers service.

  • Items will be Dispatched once ready, lead times are currently 5 - 7 working days (Mon - Fri) for despatch of items.

  • Orders placed after 4pm, lead times will apply from the next working day. Lead Times do not include weekends.

Do you make Non-gluten-free products?

  • We only make gluten-free products, however, we have several customers who aren't gluten-free and they say they can't tell any difference. - Check out our reviews on here and on Facebook!

Can We Pay on Collection?

  • Yes! we have a card reader and can accept the following cards - 

  • Amex, Visa, MasterCard, Discover, JCB, Google pay, Apple pay, Samsung pay, Unionpay,        DinnersClub, and Paypal.

  • We can also accept Cash and Bank Transfer.

Do you make Personalised Cakes?

  • We do indeed, visit our bespoke cakes page and fill out an enquiry form! Unfortunately due to the nature of cakes, they are collection only from our lil bake house in Redruth, Cornwall, UK

What's Your Location?

  • BB's is a Gluten Free bakery located in Redruth, Cornwall, UK,

  • We have a small customer counter area with a selection of goodies available to view and purchase

  • We also supply several local businesses CLICK HERE for a list of current stockists

How Can I Store Your Products?

  • Traybakes & Loaf Cakes - Can be stored in an airtight container and will last 5 - 7 days or can be frozen for up to 3 months

 

  • Cupcakes - Can be stored in an airtight container and will last 5 - 7 days approx or can be frozen for up to 3 months

 

  • Bespoke Cakes - Once cut are best stored in an airtight container will last 5 - 7 days or can be frozen for up to 3 months